Refund Policy

We warrant the quality of our products however, if you receive an item that is faulty, or not as it should be, we will happily exchange your product.

Our refund and returns policy on books lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for an exchange (or refund if deemed necessary), your item must be unused and in the same condition that you received it.

Non-returnable items:

Gift cards
Downloadable products

Refunds (physical items)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littleivoryhaus.com.au

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@littleivoryhaus.com.au

Shipping returns

To return your product, you should email hello@littleivoryhaus.com.au for further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be added to your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Courses

Refund Policy for Online Courses

Overview

At Little Ivory Haus, we are committed to providing our clients with exceptional service and educational content. We understand that circumstances may change, and we offer a flexible refund policy for our online self-paced courses. Please review the following terms carefully.

24-Hour Cooling Off Period

Eligibility for Refund: Participants are eligible to request a refund within 24 hours of purchasing the online course. This cooling-off period is designed to give you sufficient time to reconsider your enrolment.

Refund Request Procedure: To initiate a refund, a written request must be sent to hello@littleivoryhaus.com.au within the specified 24-hour period.

Exclusion of Refund: The course and all materials included are subject to copyright. If any course materials, tools, or templates provided as part of the course have been downloaded within this 24-hour period, the participant is ineligible for a refund. This condition is necessary to protect our intellectual property and course content. If you download any of our tools and/or and templates we assume you have found them helpful.

Processing of Refund: Upon receiving a refund request that meets our policy criteria, the refund will be processed within a reasonable timeframe. Please note that a $20 administration fee will be deducted from the refunded amount to cover processing expenses.

Refund Method: Refunds will be processed using the original payment method. We aim to ensure a smooth and hassle-free return of funds.

Post-Cooling Off Period: No refunds will be offered after the 24-hour cooling-off period has lapsed. We encourage participants to review the course content and structure within this timeframe to ensure it meets their expectations and requirements.

Additional Terms

We reserve the right, in our sole discretion, to limit or deny refund requests, including but not limited to the following:

Users who have been banned from the private Facebook group
A significant portion of the course has been consumed or downloaded before the request was made
1:1 coaching was obtained

Course Access: Following a refund, access to the course and private Facebook group will be revoked immediately.

Customer Service: Our team is available to assist with any queries or concerns regarding the course or this refund policy.

Amendments to Policy

Little Ivory Haus reserves the right to amend this refund policy at any time. Any changes will be communicated promptly and will be applicable to future purchases.

Contact Information

If you have any questions or comments about this policy, please do not hesitate to contact us.